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  1. I can dia­gnose that for you — your data­base is prob­ably using a dif­fer­ent char­ac­ter set to the one spe­cified in wp-config.php thanks to their backup recov­ery pro­cess (I’ve had this hap­pen before, many times). Might be worth Googling for solu­tions, if only to see wheth­er the head­aches will out­weigh the value of a fix.

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